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Frequently Asked Questions



How do I create an online account?

Go to the Create an Account page and fill out the form.


Do I need an online account to register for programs?

No, you may continue to register for programs in person by visiting any of our Community Centers. If you desire the convenience of online registration, you will need to set up an online account.


How do I retrieve my user id and password?

Go to the Forgotten Password page and enter your email address


Who can see my credit card information?

Our online registration system has a Secure Sockets Layer (SSL) certificate that guarantees your data is secure in transit to a specially qualified PCI compliant third party processor. The Gurnee Park District does not store any credit card information.


Who can I talk to about my online account if I have questions?

You may email us, or you may phone us at 847-623-7788.


Child Car Seat Requirement

All parents and guardians of children participating in a Park District trip and/or riding in a Park District vehicle must provide a child restraint system for any child 7 years old or younger, or give us written permission for the child to be transported without such a system. All participants must wear seat belts. For trips using a school bus, there are no restraints for adult or child passengers. This is in compliance with the Illinois Vehicle Code, Child Passenger Protections Act.In order to secure instructors and supplies, all programs require a minimum number of participants 7 days before the class begins.


Maximum/Minimum

A maximum number is also listed to ensure quality instruction. The Gurnee Park District reserves the right to adjust max/min's on programs/events when deemed necessary. Classes may be combined and times modified to facilitate better programs.


Non-Discrimination Policy

As the Gurnee Park District has received federal financial assistance in the form of Land Water Conservation assistance, the U.S. Department of the Interior, under Title VI of the Civil Rights Act of 1964, prohibits discrimination on the basis of race, color, national origin, age or handicap.


If you believe that you have been subjected to discrimination in any program, activity or facility, or you desire further information regarding Title VI, please write to:


Office for Equal Opportunity

U.S. Department of the Interior

Washington, D.C. 20240


Resident/Nonresident (Res/Nonres)

Facilities and programs are partially subsidized through taxes by resident of the Gurnee Park District. The resident fee is the first one listed. Non-residents pay the second amount listed. When a program is conducted at a school district facility and you reside within that district, you will be charged the resident rate.

Contractors

In order to provide a wide range of recreational programs, the Gurnee Park District uses contractors as a means of providing experts in a variety of areas. Although we strive to offer top notch programs, there may be times when the contractors do not meet our expectations. In these instances, we hope you will keep us informed of your satisfaction with programs offered. When we use outside contractors for our programs, the class description will reflect that.


Participant Code of Conduct

Participants are expected to exhibit appropriate behavior at all times. The following guidelines have been developed to help make Park District programs safe and enjoyable for all participants.


Additional rules may be developed for particular programs and athletic leagues.


Participants shall:
  • Show respect to all participants & staff;
  • Refrain from using foul language;
  • Refrain from causing bodily harm to other participants or staff; and,
  • Show respect while using equipment, supplies and facilities.

Warren Special Recreation Association (WSRA)

WSRA is dedicated to meeting the recreational needs of people with physical, mental, and emotional disabilities. Established in 1981, WSRA is located at the Warren Township Center, 17801 W. Washington Street in Gurnee. To meet the needs of people with disabilities who choose to participate in a park district setting, the professional staff at WSRA can assist participants and parents with the inclusion process. Follow registration guidelines and note special needs and/or accommodations so the plan of action can be completed in a timely manner. If you would like more information about the inclusion process, contact Susan Markey, Superintendent at WSRA at 847 244-6619. For more information CLICK HERE.


Special Needs for the Hearing Impaired

The hearing impaired may call Ameritech at 800-526-0844 for assistance in communication with the Park District.


Special Needs for the Visually Impaired

Upon request, printed materials such as the brochure, flyers, bulletin announcements and meeting minutes will be made available on audio cassette or braille within 24 hours.


Americans with Disabilities Act

The Gurnee Park District intends to comply with the intent and spirit of the Americans with Disabilities Act (ADA), which prohibits discrimination on the basis of disability. If you need any special accommodations, please call the Gurnee Park District so we can make the necessary arrangements.


Photo Policy

Photos and video footage are periodically taken of people participating in a Park District program or activity, attending a class or event, or using District facilities or property. Please be aware that by registering for a program or class, participating in an activity, attending an event, or using District facilities or property, you authorize the District to use these photos and video footage for promotional purposes in District publications,advertising, marketing materials, brochures, event flyers, social media (including Facebook, YouTube, Instagram, Twitter, and other social media sites operated by the District), and the District�s website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District.


Information and Payment Privacy

All household and payment data provided to the Gurnee Park District is kept strictly confidential.


Program Refunds

General program fee refunds, less a service charge of 20% (not to exceed $5.00) will be made if a request is received at least seven days before the start of the program. After that, refunds can only be given for medical reasons, and will be prorated. When the Park District reschedules or cancels programs due to insufficient registration, full refunds will be given. Refund checks will be mailed within 14 days of the request. If registrations were paid by credit card, the charge account will be credited.


League refund requests are due at least seven days before the fee payment deadline.


Growing Tree Preschool registration and tuition fees are non-refundable.


Summer Camp refunds will be processed up to two weeks prior to the start of camp. A service charge of $50 per session per child will be assessed for Full and Half Day Camps. A service charge of $30 per session per child will be assessed for 2 and 3-day Early Childhood Explorer camps. A $5.00 charge will be assessed on all Enrichment, Specialty and Mini Camps. Camp service charges cannot be transferred. No refund will be issued if requested less than two weeks prior to the camp start date.


Returned Check Charge

Any check that is deposited and returned by the bank for any reason will result in an additional $10 charge.


Key to WebTrac Icons

The Cart button with a green plus symbol will add the selected item to your shopping cart.
The Cart button with a red minus symbol will remove the selected item from your shopping cart.
The Cart button with a yellow warning symbol means the item is not currently available for purchase. Hover the mouse over this icon to get an applicable notice message.
The Building icon will display location information.
The Dollar Sign icon displays the fees for the item.
The People icon displays enrollment counts and information.
The Information icon displays the descriptive details for the item
The Images icon will display a photo of the item if available.
The Map icon will display the location of an item on a map, using either Google Maps or Mapquest.
The Clock icon allows you to check the availability of the item.
The Chart icon allows you to check the schedule and standings for a league.
The Wishlist Icon with a green plus symbol will add the item to your wishlist.
The Wishlist Icon with a red minus symbol will delete the item from your wishlist.
The Wishlist Icon with a yellow warning symbol means that the item cannot be added to your wishlist.

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